Troubleshooting Instructions

First, make sure your settings in the HSN backend are correct

  1. Make sure that your store url in the HSN affiliate backend ( https://www.healthsol.net/affiliatetools/) is the same as the one in your browser.


Secondly, review the Template User Guide

  1. Review the "Troubleshooting Template Installation" instructions in the template documentation(/documentation/TemplateUserGuide.pdf).


Finally, contact us

  1. Please email our affiliate support team: affiliates@healthsol.net